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Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)
Kenneth H. Blanchard, Sheldon Bowles
Price: LE 85

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Book Summary

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.

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Book Details

Language: English
Paperback: 160 pages
Publisher: Harpercollins Pub Ltd (2004)
ISBN-10: 0006530699
ISBN-13: 9780006530695
Genre: Business
Size: 12.4 cm x 19.4 cm
Shipping Weight: 13 grams
Condition: New

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